Server Installation
Server Installation

Server Installation

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Server Installation (28)

1. When deciding upon the privileged user password needed at the beginning of the Server installation, are there any characters that I should not use?

The Privileged User Password cannot have a space, $, !, @, #, %, but an underscore is accepted as a valid character.

Updated: 8/19/2005 3:54:55 PM

2. Towards the end of the installation, the screen shot on page 66 of the InfoWorkSpace Server Installation Guide (Figure 132) shows the following message, but never loads or creates the tables: Installing InfoWorkSpace Files. This will take a few minutes....... (v2.1)

Updated: 8/19/2005 3:59:41 PM

3. Installation stops after I log back in to the system as directed on page 12 of the Server Installation Guide. A command window displays a message that reads: Path cannot be found or does not exist… (v2.5)

  • Right-click on the "My Computer" icon
  • Select "Properties"
  • (Winnt) - Click the "Environment" tab
  • (Windows 2000) - Click the "Advanced" tab
  • (Windows 2000) - Click the "Environment Variables" button
  • Create a new variable with the following parameters:
    • Variable Name: IwsPerl
    • Variable Value: ""
  • Example: "C:\Program Files\iwsbin\AsPerl\bin\perl"
  • Reboot.

Updated: 8/19/2005 4:05:04 PM

4. Nothing happens after the Oracle installation. The iFS installation does not automatically begin. (v2.x)

After the Oracle installation, the iFS installation may not automatically begin because Oracle is not completely started before the iFS installation process started. If this happens, log out and log back in again, and the iFS installation will proceed normally.

Updated: 8/19/2005 4:05:44 PM

5. Keep getting errors during the Oracle installation that states there are some system *.dll files that need to be replaced. Then the installation won't go any further. (v2.x)

There are times when Oracle needs to replace some of the system .dll files (in c:\winnt\system32) but cannot because the files are set to read-only. If this happens, Oracle presents an error window saying it cannot write to the affected file. When this error window displays, use Windows Explorer to locate and remove the read-only property from the reported file, then click Retry in the Oracle error window.

Updated: 8/19/2005 4:06:18 PM

6. What if IIS is installed on my server and I want to use/install an iPlanet Web server? (v2.5)

If you are using the iPlanet web server and IIS is installed, use the services panel to set the World Wide Web Publishing Service to either "Disabled" or "Manual" before performing the InfoWorkSpace install. Otherwise, the IIS web server will conflict with the iPlanet web server for use of the web server port.

Updated: 8/19/2005 4:06:36 PM

7. My CD is not ejecting automatically during the InfoWorkSpace server installation. (v2.x)

There are several points during the installation process that the CD should be ejected. Sometimes these ejections do not occur automatically. If a CDROM ejection is missed, a "waiting for" message appears periodically until the correct CD is placed in the drive, and you must manually eject the CD.

Updated: 8/19/2005 4:06:56 PM

8. Window displays saying a Raptor video card exists. (v2.x)

If you are installing on a system that contains a Raptor video card, the installation must install some required patches. Accept the installation of these patches by clicking Yes in the window that appears. The system reboots and you must start the installation again by logging in as root and typing "/cdrom/IWS_2x_solaris/IWS2x.sh" at the command prompt. If this command is not accepted, type /etc/init.d/volmgt stop and /etc/init.d/volmgt start at the command prompt.

Updated: 8/19/2005 4:08:44 PM

9. Conflicts with other software on the server. (v2.x)

InfoWorkSpace must be installed on a dedicated server platform. Requirements for installing InfoWorkSpace on a non-dedicated platform must be addressed through a feasibility study and/or integration effort. Please direct questions regarding custom configurations to the InfoWorkSpace Technical Support Services team at 1-866-269-0532.

Updated: 8/19/2005 4:09:07 PM

10. The Oracle Test failed during installation. The following error occurred: java.SQL.SQLException: ORA-12638: credential retrieval failed. (OK button displayed) (v2.x)

Comment out the SQLNET.AUTHENTICATION_SERVICES=(XXX) line in the sqlnet.ora file.
Open Explorer and drill down to the following file: /u01/product/816/network/admin/sqlnet.ora
While holding down the Shift key, right click on the file, choose Open with... then select WordPad or Notepad.
Place a # sign in front of the parameter: SQLNET.AUTHENTICATION_SERVICES=(XXX)
Save the file.
Reboot. The installation should then be able to proceed beyond Figure 138, pg 69 of the Server installation guide.

Updated: 8/19/2005 4:10:08 PM

11. When beginning installation of InfoWorkSpace v2.x, installer is presented with a message informing him/her that no domain name could be found. Install exits at this point. (v2.x)

Verify and enter in domain name as needed. Machine name must be fully qualified with host and domain name (i.e., iwslive.infoworkspace.com). (v2.1/2.5)

Updated: 8/19/2005 4:10:53 PM

12. What are the partition requirements for InfoWorkSpace? (v2.x)

There are not specific requirements, but we do provide recommendations:

Windows: 30+ GB of Hard disk space | Partition can be in any configuration | recommend that server be equipped with an expandable RAID configuration.
Solaris: Root (/) 1300 MB | swap 2x RAM | /opt 6000 | /export/home 2000 | /data Remaining amount of disk space.

Updated: 8/19/2005 4:11:36 PM

13. Unable to find "make" utility reported during Oracle installation. (v2.x)

Operating System was not installed with the Entire OEM Distribution set. This is required for Oracle to install properly on a Solaris operating system.

Updated: 8/19/2005 4:11:57 PM

14. What domain needs to be used when using Active Directory? (v2.5)

The '"Typical"' installation on Windows assumes the InfoWorkSpace server will be installed on the same domain as Microsoft Active Directory. If you are not going to use Microsoft Active Directory, the Custom installation should be chosen in the following install wizard.

Updated: 8/19/2005 4:12:13 PM

15. What if I don't want to use IIS as my Web Server? (v2.5)

The "Typical" installation on Windows NT assumes IIS 4.0 or higher is already installed on the system. On Windows 2000, the '"Typical"' installation assumes that IIS 5.0 or higher is already installed on the system. If the installer does not want to use IIS as a web server, the "Custom" installation should be chosen.

Updated: 8/19/2005 4:12:30 PM

16. Do any services need to be disabled on my system before beginning the InfoWorkSpace installation? (v2.x)

Disable any existing SNMP services on your system before beginning the InfoWorkSpace installation.

Updated: 8/19/2005 4:12:48 PM

17. What do I need to know about using Active Directory with my InfoWorkSpace server? (v2.5)

This feature is intended to use an existing Active Directory within the infrastructure.
Active Directory CANNOT reside on the same machine as InfoWorkSpace.
The InfoWorkSpace interface with Active Directory is a read-only, one-way interface.
User account creations CANNOT be made via the InfoWorkSpace Admin User Tool.
These accounts must be created on the Active Directory server.
InfoWorkSpace processes user updates every 15 minutes past the hour.
If you are going to be using Active Directory as your directory service, make sure:

  • it is installed on an appropriate machine (other than the InfoWorkSpace Server)
  • you know the name of the machine
  • you know the name and password of the user that IWS can use to authenticate to Active Directory (unless anonymous binding is allowed by your Active Directory)

Updated: 8/19/2005 4:13:55 PM

18. How much storage space do I need for a '"Typical"' installation of InfoWorkSpace on a Windows NT system? (v2.5)

When installing on Windows NT, the total disk space needed for the InfoWorkSpace installation is larger than the maximum size (4GB) of a normal Windows NT partition. Therefore, you must either do something to increase the maximum size of a partition or else use multiple partitions. If the partition size is not increased, the "Typical" install will fail on a Windows NT system as stated in the "Typical" Installation section on page 1.

***NOTE: A "Typical" installation places ALL products on the C: drive. Please ensure the drive has a minimum of 9GB storage space available.

Updated: 8/19/2005 4:14:33 PM

19. When should IIS be installed on the server? (v2.5)

If you are using IIS, make sure IIS 4.0 (Windows NT) or IIS 5.0 (Windows 2000) is installed prior to installing the InfoWorkSpace server.

Updated: 8/19/2005 4:14:50 PM

20. Can I use IIS as the Web Server with InfoWorkSpace? (v2.5)

  • Windows NT requires IIS 4.0 to be loaded on the server during the installation of the operating system in order for the Typica? option to be selected during the server installation.
  • Windows 2000 requires IIS 5.0 to be loaded on the server during the installation of the operating system in order for the "Typical" option to be selected during the server installation

Updated: 8/19/2005 4:15:10 PM

21. What service packs do we need on our Windows NT or Windows 2000 InfoWorkSpace server? (v2.x)

Microsoft Windows NT 4 SP 6A; Microsoft Windows 2000 SP 2.

Updated: 8/19/2005 4:15:28 PM

22. Verifying interMedia configuration works, but never finishes the verification of the interMedia. (v2.5)

The default radio button selected in figure 72 of the Server Installation Guide must be changed from "Oracle8i is on THIS machine" to "Oracle8i is on another machine". If not, the verification of interMedia as seen in Figure 76 will fail to complete.

Updated: 8/19/2005 4:15:45 PM

23. What is the privileged user used for during an installation? (v2.5)

The Privileged User password is the same for all privileged users on the system. Web and directory server administrators will have this password as soon as those servers are installed. Oracle privileged user passwords are set to this password once the installation has completed.

Updated: 8/19/2005 4:16:01 PM

24. Can my InfoWorkSpace server use DHCP? (v2.x)

No. The InfoWorkSpace server must have a static IP address.

Updated: 8/19/2005 4:16:14 PM

25. Where can I retrieve documentation related to InfoWorkSpace? (v2.x)

http://www.ezenia.com/support-services/documentation/

Updated: 1/07/2008 1:51:14 PMPM

26. Is there a minimum amount of disk space required to install InfoWorkSpace server? (v2.x)

A minimum of 9GB is required.

Updated: 8/19/2005 4:16:48 PM

27. What server operating system platforms can I install an InfoWorkSpace server on? (v2.x)

  • v2.1 = Windows NT 4 SP6, Windows 2000 SP2, Solaris 2.6, 7, 8
  • v2.5 = Windows NT 4 SP6, Windows 2000 SP2, Solaris 2.6, 7, 8.

Updated: 8/19/2005 4:17:27 PM

28. An installation error stating PATCH# failed is displayed on my InfoWorkSpace Sun Server. (v2.x)

  • Return code 2 means you are attempting to install a patch thats already been applied
  • Return code 6 means the patch is obsolete
  • Return code 8 means you are attempting to install a patch thats created for Solaris x86
  • Return code 35 means a later revision is already installed

Updated: 8/19/2005 4:08:04 PM
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